facebook tracking

Estonian/Russian Customer Service Representative

JOIN THE GAME – Estonian/Russian Customer Support Representative

Do you have what it takes to make the online gaming industry a safe, enjoyable, and innovative experience? In order to win, all you must do is beat the game levels below! 

Player Ready? Go!

 

LEVEL 1
Your mission: to create a truly safe and honest iGaming experience. 

Your responsibilities:

  • provide a high-level, safe, and professional customer service experience to Global Gaming´s customers via email and live chat
  • follow customer service guidelines and routines in a timely and professional manner
  • improve the customer experience by providing them with personal offers and incentives
  • redirect technical and operational problems to their corresponding departments and suppliers
  • report any suspicious behaviour according to AML procedures
  • communicate promotional and marketing materials
  • adhere to responsible gambling and player protection routines and procedures
  • provide feedback about customer experience to management
  • administrate customer accounts

All systems check? Brilliant! Entering level 2.

 

LEVEL 2
In this level, who you are is of ultimate importance. Besides being a curious and intelligent individual, you:

  • are a true customer service superstar – helping people, solving issues and excellent communication skills are just part of your DNA
  • are proactive (“act, not just react”)
  • are fluent in written and oral Estonian and Russian
  • have good command of English
  • are flexible – working in shifts just comes natural for you
  • are a master of self-discipline – you are personally motivated to see things through from start to completion
  • ideally have experience in the iGaming industry, but it’s by no means a must

Good work, candidate! If you’ve made it this far you may have the potential to win this game!

 

WHAT´S THE JACKPOT?

  • 1700 EUR gross salary with additional perks, e.g. annual health-related reimbursements of up to 450 EUR, travel insurance, and access to snacks galore
  • Professional development opportunities and a chance to learn from the best in the industry
  • Making a valuable contribution in the online entertainment industry in a fast-growing, low-hierarchy, and innovation-oriented organisation
  • Truly fun and supportive multinational team.

 

CLAIM YOUR PRIZE!

Send us your CV and a motivation letter explaining your recent accomplishments and why you are fit for the role. 

Come play with us!

 

 

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Why work with us?

Already working at Global Gaming?

Let’s recruit together and find your next colleague.

email
@globalgaming.com
Teamtailor

Applicant tracking system by Teamtailor